To stay on top of current increasingly regulated and competitive marketplace of architectural lighting design, you must focus on service beyond customer service. This may sound like an odd thing to say if you are a contractor who takes pride in exceeding client expectations and relies on customer service to win bids. Hear us out for a moment and consider this point of view as well: your service alone to the client will end when the system is finished, and the client will probably hope that you will not have to return with a labor invoice for additional service fees for maintenance and replacements. The type of service they are looking for comes not so much from you, although courtesy and professionalism are always a given in business, but rather equipment and solutions that serve them every evening when the doors close and the lights come on.
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